Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Ratnesh Thakkar | 163-A Shri Krishna Avenue phase-1 Limbodi, Indore, Madhya Pradesh, 452020 | 919755592387 | ratnesh.tk.85@gmail.com | Mon-Sat 09AM – 05 PM |
| Head of Customer Care | Ratnesh Thakkar | 163-A Shri Krishna Avenue phase-1 Limbodi, Indore, Madhya Pradesh, 452020 | 919755592387 | ratnesh.tk.85@gmail.com | Mon-Sat 09AM – 05 PM |
| Compliance Officer | Ratnesh Thakkar | 163-A Shri Krishna Avenue phase-1 Limbodi, Indore, Madhya Pradesh, 452020 | 919755592387 | ratnesh.tk.85@gmail.com | Mon-Sat 09AM – 05 PM |
| CEO | – | – | – | – | – |
| Principal Officer | Ratnesh Thakkar | 163-A Shri Krishna Avenue phase-1 Limbodi, Indore, Madhya Pradesh, 452020 | 919755592387 | ratnesh.tk.85@gmail.com | Mon-Sat 09AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: BSE Circular
Escalation
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
Online Dispute Resolution (ODR)
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in
SEBI No. - INH000000000
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Contact Us
Phone Number
+91 12345-64890Email address
email@gmail.comOffice location
Indore, MP, India
